Web App

Agency CRM System

DEVR Tech built a dedicated CRM system for Nanyang Employment, Singapore’s maid agency sector. The platform centralises the management of employer and domestic helper profiles, streamlining case tracking, documentation, and placement workflows that were previously handled through manual records and spreadsheets.

Challenge

Digitising a historically paper-based and manual agency workflow without disrupting the existing operations of non-technical agency staff.
Structuring a CRM data model that could handle the dual-profile nature of the business — managing both employer households and helper candidates within the same system.
Ensuring the platform met Singapore's regulatory requirements for maid agency documentation and placement record-keeping.

Solution

Developed a centralised profile management system for both employers and domestic helpers, enabling agency staff to access, update, and track records efficiently from a single dashboard.
Built a case management workflow that tracks each placement from initial enquiry through to deployment, ensuring no steps are missed and all stakeholder communications are logged.
Designed the system around Singapore's maid agency regulatory requirements, supporting the documentation and compliance tracking needed for MOM-regulated placements.

#Maid Agency CRM #Domestic Helper Management #Placement Workflow System #Singapore Employment Agency #MOM Compliant Platform