Challenge
- Translating the traditionally manual and paperwork-heavy storage industry workflow into a fully digital, self-service platform that non-technical customers could use confidently.
- Building a notification and alerting system that kept customers informed of storage status changes without becoming intrusive.
- Ensuring the platform could handle flexible storage configurations and different unit types across CYC Movers' facility offerings.
Solution
- Built a self-service web portal enabling customers to manage their storage bookings, access requests, and inventory records from any device without requiring physical visits or phone calls.
- Implemented security and monitoring integrations to ensure customers' stored items were tracked within a safe environment, with alerts and notifications for key storage events.
- Developed a digital inventory management system that allows customers to catalogue what they have in storage and retrieve specific items efficiently.